Cruise Operations Officer Recruiting

Cruise Operations Officer

 
Position:                           Cruise Operations Officer
Employment type:          Full-time permanent
Work location:                Nakane Building 6F 2-4-4, Shiba Daimon, Minato-ku Tokyo
 
About us:
B Japan Tours (Beauty of Japan Tours) is an award-winning, dynamic Destination Management Company working with the world's renowned Tour Operators and Wholesalers from Europe and North America. Annually we assist more than 10,000 clients, providing life-changing experiences. B Japan is committed to making a difference and creating a positive impact.  We are on the lookout for talents to join our fast-growing team.

Overview:
We are looking for an enthusiastic and motivated individual to join our team as a Cruise Operations Officer. As a Cruise Operations Officer, you will be responsible for providing excellent customer service to our cruise travelers for their travel arrangements. You will also supervise a smooth operation at the cruise ports, airports, and hotels.

Responsibilities:
  • Coordinate travel arrangements, including hotel reservations, activities, and transportation.
  • Provide excellent customer service to cruise travelers.
  • Train and supervise cruise staff and maintain a smooth operation at the sites.
  • Communicate actively with cruise agents and attend to issues and problems promptly.
  • Follow the operational SOP for service delivery.
  • Check and approve invoices of English-speaking assistants and guides.
  • Maintain a good relationship with agents and suppliers.
Qualifications:
  • Fluent/ business level in Japanese (N2-N1) and English, both verbally and in writing.
  • Proficient in Microsoft Office: Microsoft Word and Excel.
  • Excellent communication and interpersonal skills.
  • Strong organizational and time management skills.
  • Having experience working in the service industry is a plus.
  • Ability to work independently and as part of a team.
 Salary and Benefits:
  • Monthly salary: ¥240,000~¥300,000 incl. overtime as per company policy.
  • Transportation allowance is provided.
  • Salary increase based on individual evaluation of KPI.
  • Bonus based on performance and personal evaluation and incentives available.
  • Training and development opportunities to enhance your skills.
  • Annual health examination.
  • Assistance with related qualification acquisition.
  • Bereavement leave.
Additional Information:
  • Work Hours and Days:
    • 9:00 am to 6:00 pm (with one hour break).
    • Saturdays, Sundays, and public holidays, Other company-designated holidays.
Supplemental information: Possibly working outside of the office (eg. Cruise ports, airports, etc). Working time may be different from the normal working hours mentioned above. For the designated work outside of the office, a separate allowance can be provided in accordance with the company regulations.

To Apply:
Please submit your resume and cover letter (in English) to talents@bojt.jp


 

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