Cruise Operations Officer Recruiting
Cruise Operations Officer
Position: Cruise Operations Officer
Employment type: Full-time permanent
Work location: Nakane Building 6F 2-4-4, Shiba Daimon, Minato-ku Tokyo
About us:
B Japan Tours (Beauty of Japan Tours) is an award-winning, dynamic Destination Management Company working with the world's renowned Tour Operators and Wholesalers from Europe and North America. Annually we assist more than 10,000 clients, providing life-changing experiences. B Japan is committed to making a difference and creating a positive impact. We are on the lookout for talents to join our fast-growing team.
Overview:
We are looking for an enthusiastic and motivated individual to join our team as a Cruise Operations Officer. As a Cruise Operations Officer, you will be responsible for providing excellent customer service to our cruise travelers for their travel arrangements. You will also supervise a smooth operation at the cruise ports, airports, and hotels.
Responsibilities:
- Coordinate travel arrangements, including hotel reservations, activities, and transportation.
- Provide excellent customer service to cruise travelers.
- Train and supervise cruise staff and maintain a smooth operation at the sites.
- Communicate actively with cruise agents and attend to issues and problems promptly.
- Follow the operational SOP for service delivery.
- Check and approve invoices of English-speaking assistants and guides.
- Maintain a good relationship with agents and suppliers.
- Fluent/ business level in Japanese (N2-N1) and English, both verbally and in writing.
- Proficient in Microsoft Office: Microsoft Word and Excel.
- Excellent communication and interpersonal skills.
- Strong organizational and time management skills.
- Having experience working in the service industry is a plus.
- Ability to work independently and as part of a team.
- Monthly salary: ¥240,000~¥300,000 incl. overtime as per company policy.
- Transportation allowance is provided.
- Salary increase based on individual evaluation of KPI.
- Bonus based on performance and personal evaluation and incentives available.
- Training and development opportunities to enhance your skills.
- Annual health examination.
- Assistance with related qualification acquisition.
- Bereavement leave.
- Work Hours and Days:
- 9:00 am to 6:00 pm (with one hour break).
- Saturdays, Sundays, and public holidays, Other company-designated holidays.
To Apply:
Please submit your resume and cover letter (in English) to talents@bojt.jp