+81 3 6659 9074
inquiry@beautyofjapantours.com
  A. Specific measures for environmental conservation
 
 
  1. Implementation of 3R (Reduce, Reuse, Recycle) leads to resource saving and CO2 emission reduction that is a factor of global warming.
  • Reduce = reduce waste (waste prevention)
  1. Reduce wasteful paper printing. (Reduction of paper pamphlets, conversion of provided materials to data, viewing of meeting materials on a PC, in-house printing as much as possible on both sides, reduced-size copy, black and white printing, etc.).
  2. Use our own bottles and mugs to reduce waste from PET bottles.
  3. Use our own bag (eco bag) to reduce the amount of garbage in shopping bags.
  4. Decline unnecessary packaging and reduce wrapping paper.
  5. Use ceramics, reusable tableware, biodegradable, plant-based plastics instead of plastics and Styrofoam products (use of cans, glass bottles, paper/wood/bamboo straws, etc.)
  6. Do not waste paper towels or toilet paper.
  7. Do not have leftovers. (Reduction of food loss)
 
  • Reuse = use repeatedly
  1. Strive to reuse unused items. (Participation in flea markets and reuse of stationery: ballpoint pen, highlighter pen, mechanical pencil, eraser, sticky note, ruler, scissors, cutter, glue, correction fluid, stapler, clip, double clip, clear file, calculator, etc.)
  2. Select products in returnable containers and, when finished using them, collect them for reuse. (Toner, etc.)
 
  • Recycle = Recycling waste into resources (recycling/reproduction)
Dispose of garbage as instructed and thoroughly separate recyclable garbage.
(PET bottles, eco-caps (donations), bottles, cans, cardboard, newspapers/magazines, batteries, etc.)
  1. Actively use recycled products and eco-mark certified products in consideration of environmental protection.
 
 
 
 
  B. Specific measures for Socio- Economic- Nature
 
  1. Do not support any sort of establishment in our supply chain where there is engagement of child labor.
  2. Do not support and refrain supporting, promoting the activities related towards the cruelty or abuse of animals, such as visiting animals zoo, visiting shops where animals produce are sold
  3. Offer the eco-friendly activities where possible such as walking, cycling and using public transport
 
 
 
  C. Power and water saving towards the reduction of CO2 emission, which is a factor of global warming.
 
  • Power saving
  1. Only the required lights at blocks are turned on when coming to the office, and the last person leaving the block always turns lights off at the corresponding blocks when leaving the company.
  2. Be sure to turn off the electricity, projector, display power, etc. in the unused conference room.
  3. Set the temperature of air conditioning (cooling, heating) appropriately. (Do not lower the temperature too much or raise it too much).
  4. Turn off the power of the PC display after hours.
  5. Set electric devices to energy saving mode as much as possible.
 
  • Water conservation (preventing waste of water resources and saving electricity (reducing CO2 emissions))
  1. Try to save water in the toilet, hand wash, and sink.
 
 
 
  D. Social Responsibility
 
  1. Promote the less visited area by travelers to spread the income and defuse the mass tourist from popular sights
  2. Empower by building the capacity of relevant stakeholders interested in hosting the visitors.
 
 
 
 
  E. Green Value Chain
 
  1. Local suppliers are sourced based on their sustainable operating mindset and practices
  2. Local suppliers and partners are informed about best practices and encouraged to maintain the best sustainable practice as the external environment permits
  3. Promote the local arts, crafts, culinary to ensure the local suppliers are direct beneficiary

POLICY AND PROCEDURE HANDBOOK

As a travel company who engage with various stakeholders in tourism, namely consumers, tour guides, travel agencies, hotels, transport companies, restaurants, and attractions, Indochina Junk understands our key role and influence in the sustainability development of tourism. Therefore, we are committed to promoting sustainability. We aim to follow, implement and promote good sustainability practices to maximize positive impacts and minimize negative impacts on tourism of our operations and to influence our clients and partners to do the same. 
Our sustainability policy is divided into 10 themes. Each theme consists of a set of principles and practical actions accordingly.

1. Sustainability Management & Legal compliance
We commit to sustainability management, practiced by these following actions:
To have an appointed employee who is responsible for sustainability coordinator tasks; 
To have a sustainability mission statement that is communicated to customers, partners and suppliers;
To have an accessible and written sustainability policy that aims for a reduction of the negative social, cultural, economic and environmental impacts of the company&;s activities; and includes employee related health and safety aspects;
To collaborate and actively involved in external forums and working groups which are supportive to sustainability in tourism;
To have sustainability action plan with clear targets, actions, measures, responsibilities and time planning; 
To ensure company&;s transparency in sustainability by public reporting and communicating;
To ensure that all staff are fully aware of our Sustainability Policy and are committed to implementing and improving it.
We commit to complying with all national legislation, regulations and codes of practice.

2. Internal management: social policy & human rights
We commit to sustainable internal management by having clear written and well-communicated social policy that includes the following principles:
To grant employees the freedom of employment and contract termination with notice (ideally minimum one month) and without penalty 
To include labor conditions according to national labor law and a job description in the employment contract;
Wage rate is to be mentioned in the contract and equals or above the national legal wage;
To determinate and compensate of overtime working hours based on agreement;
To provide medical and liability insurance according to the national law;
To grant employees fixed paid yearly holiday and sick leave and unpaid annual leave allowance;
To have health and safety policy for employees which complies to national legal standards;
To obey national concerning Minimum Age for Admission to Employment;
To have documented effective procedures in place for employees to voice out their complaints and expectations;
To have a clear disciplinary procedure that is effectively communicated with employees;
To have a measurement system for employee satisfaction on a regular basis;
To provide periodic guidance and training for employees on roles, rights and responsibilities regarding health and safety issues. This includes fire and relevant natural disasters; 
To create opportunities for students in participating in traineeship/internship/apprenticeship;  
We commit to practice human rights by ensure the enforcement of following practices:
To declare not to hinder trade union membership, collective labor negotiations and representation of members by trade unions;
To prohibit discriminations, regard to recruitment, conditions of employment, access to training and senior positions, or promotion in terms of gender, race, age, disability, ethnicity, religion/beliefs or sexual orientation;
To ensure all employees have an equal chance and access to resources and opportunities for personal development through regular training, education; 

3. Internal Management: Environment and community relations
We commit to practice environmental protection and enhance community relations by ensuring the enforcement of following practices:
Actively reduce the use of disposable and consumer goods;
Favor the purchase of sustainable goods and services, office and catering supply, giveaways and merchandise;
Purchase products in bulk, to reduce the amount of packaging materials;
Set copy and printing machines by default to double-sided printing or other forms of paper saving modes;
Use cleaning materials which are non-hazardous, non-eutrophic and biodegradable and are certified with an eco-label, if locally available;
Have an active commitment to measure, monitor and reduce energy consumption;
Purchase green energy and energy efficient lighting for all areas, when available;
Switch off Lights and equipment when not in use, use automatic switch on/off system with timers or movement sensors and set equipment by default in the energy saving mode, where this is feasible;
Prefer low energy equipment when buying new items, including considerations of cost and quality;
Have an active policy to reduce water consumption, implemented and monitored on a monthly or yearly basis for benchmark purposes;
Comply with the national legislation concerning waste disposal;
Develop and implement a solid waste reduction and recycling policy, with quantitative goals;
Take measures to reduce the amount of packaging materials and not provide non-recyclable or non-biodegradable package materials;
Take action to reduce the amount of (non-refillable) plastic bottles of drinking water for office use; 
Separate all materials which can be recycled and organize collection and proper disposal;
Implement waste reducing methods when using ink and toner cartridges for printing and copying, whenever feasible;  
Recycle or properly dispose of batteries;  
Comply with national legislation of wastewater treatment, which should be reused or released safely;
Minimize and substitute the use of harmful substances and manage properly the storage, handling and disposal of chemicals;
Use lead-free and water based paints, both inside and outside, when locally available;
Financially encourage employees to use public transport or sustainable means of transport;
Reduce transport related impacts   by tele-work, tele/video meetings, work-at-home policies or other means;
Provide periodic guidance, training and/or information to all staff members, about their roles and responsibilities with respect to internal environmental practices;
Contribute to the protection and preservation of local historical, archaeological, culturally, and spiritually important properties and sites, and   not impede access to them by local residents;

4. Partner agency
Based on an inventory of our key partner agencies, we have developed and implemented a policy to improve sustainability of our partner agencies. Our aim is to make sustainable development concrete to each and every partner within our business. 
We commit to this by;
Keeping a list of the sustainability practices of partner accommodations and agents;
Minimalizing the ecologic footprint of the office by travelling mainly via public transport, working as paperless as possible, separating waste, 
Paying attention to the local benefits of communities when selecting local accommodations and their social policy for employees;
Informing key partners on the Travelife and national tourism standards; 
Informing key partners about the travel companies&; sustainability policy and that they are expected to comply with it and/or communicate it to final customers where relevant;
Including key sustainability clauses in contracts with inbound/receptive partners, where possible and applicable
Motivating incoming/inbound partners to participate in sustainability trainings for travel companies;
Having a written contract with partner agencies, where possible and applicable.
Including clauses in the partner contracts that enable contract partners to end the contractual agreement prematurely if the partner company does not take adequate measures to prevent sexual exploitation of children within the direct supply chain; where necessary.
Ensuring that partner companies comply with all relevant national laws protecting the rights of employees;

5. Transport
We try to ensure that vehicles used on tours do not cause more than average pollution. We believe that transport is an important aspect of sustainable tourism, and we do our best to decrease the average pollution level.
We commit to this by;
Selecting the most sustainable options considering price and comfort when selecting transport options to the destination;
Including sustainable (public) transport to the point of departure for the international/long distance journey;
Considering and giving preference to more sustainable alternatives when selecting transport options for transfers and excursions in the destination, taking into account price, comfort, and practical considerations; 
Integrating and/or promoting one or more sustainable holiday products/packages based on a recognised methodology, including sustainable transport, sustainable accommodations, and sustainable activities. 

6. Accommodations
We try to achieve a tourism supply chain that is fully sustainable. The partner accommodations play an important role in achieving this, and are stimulated and motivated to adapt sustainable practices. 
We commit to this by;
Selecting accommodations that comply with sustainability and quality standards with a special focus on the following items;
- Do they have a water saving program?
- Do they have an energy saving program?
- Do they have a waste management program?
- Do they have an energy reduction system?
- Do they have a child protection policy?
- Do they train employees in Health & Safety?
Motivating and encouraging partner accommodations to become sustainably certified;
Preferring and selecting accommodations that are locally owned and managed;
Selecting accommodations that employ local communities;
Encouraging accommodations to follow best practices/trainings on responsible tourism;
Clearly and actively communicating our sustainability objectives and requirements regarding accommodations to contracted and other relevant accommodations; 
Giving clear preference to accommodations that work with internationally acknowledged (e.g. GSTC recognised) and/or Travelife certification;
Including standard sustainability clauses in all contracts with accommodation providers that focus on child labour, anti-corruption and bribery, waste management and protection of biodiversity; where possible and applicable.
Ensuring that through our accommodation supply chain, the rights of children are respected and safeguarded by;
- Having a clause in contracts throughout the value chain stating a common repudiation and zero tolerance policy of sexual exploitation of children; where necessary and applicable.
Working with accommodations and restaurants that incorporate elements of local art, architecture, or cultural heritage; while respecting the intellectual property rights of local communities;
Terminating cooperation with accommodation in case of clear evidence that contracted accommodations jeopardize the provision of integrity of basic services such as food, water, energy, healthcare, or soil to the neighbouring companies.;

7. Excursions and activities
We value animal and community welfare extremely high and aims at tours that only leave a minor footprint. We are safeguarding the authenticity of the communities and the natural environment, and are strongly against harming wildlife and polluting the environment. 
We commit to this by;
Having an inventory of environmentally or culturally sensitive excursions which are offered in each destination;
Advising guests on behaviour standards during excursions and activities with a focus on respecting the local culture, nature, and environment;
Not offering any excursions that harm humans, animals, plants, natural resources such as water and energy, or which are socially and culturally unacceptable;
Not offering any excursions in which wildlife is held captive, except for properly regulated activities in compliance with local, national, and international law;
Not being involved with companies that harvest, consume, display, sell, or trade wildlife species unless it is part of a regulated activity that ensures that their utilisation is sustainable and in compliance with local, national, and international law;
Having skilled and/or certified guides to guide our guests in sensitive cultural sites, heritage sites, or ecologically sensitive destinations;
Promoting and advise our guests on excursions and activities which directly involve and support local communities by purchasing services or goods, traditional crafts and local (food) production methods, or visiting social projects; 

8. Tour leaders, local representatives and guides
We aim at involving as many locals as possible by employing them in the tourism business. We stand for a fair and safe working environment that supports and respects local communities. 
We commit to this by;
Ensuring that all employees have a written employment contract, including labour conditions and a job description, and fully understand the terms and conditions;
Preferring to work with local tour leaders, local representatives, local tour guides, porters, drivers, cooks, and other local staff in case of equal ability, and provide training as required;
Ensuring that our local partners comply with all applicable international, national, and local laws and regulations, industry minimum standards, and any other relevant statutory requirements whichever requirements are more stringent;
Paying tour leaders, local representatives, guides, porters and other local staff contracted by us at least a living wage that is equal to or above the legal minimum or relevant industry standard;
Ensuring that our tour guides, hosts, and other employees under contract are qualified and trained regularly;
Ensuring that our local employees are informed on relevant aspects of our sustainability policy and comply with it, by newsletters, references or supplements to contracts, emails, or training and information sessions;
Having our tour leaders, local representatives and guides inform clients on relevant sustainability matters in the destination (e.g. protection of flora, fauna, and cultural heritage, resource use), social norms and values (e.g. tips, dressing code and photography) and human rights (e.g. sexual exploitation);
Training our employed tour leaders and local representatives on the avoidance of sexual exploitation of children. This will include training on how to check the requirements concerning exclusion of child abuse;

9. Destination
We aim to maximize positive impacts and minimize negative impacts at destination to ensure the sustainable development of the places that we operate in. 
We commit to this by:
Consider sustainability aspects in the selection process of new destinations and possibly offer alternative, non-mainstream destinations;
Consider selection of new destinations, which are reachable through more sustainable means of transport;
Influence and support local government (when possible, together with other travel companies and stakeholders) concerning sustainability, destination planning and management, use of natural resources and socio-cultural issues;
Not promote souvenirs which contain threatened flora and fauna species as indicated in the CITES treaty and the IUCN ‘Red List&;; or historic and archaeological artefacts (except as permitted by law);

10. Customer communication and protection
Customers welfare and information are very important to us. At Indochina Junk, we ensure clear and constant communication and high protection to our clients. 
Prior to booking, we commit to this by:
Ensure that customer privacy is not compromised;
Make product and price information clear, complete and accurate, with regard to the company and its products and services, including sustainability claims;
Provide destination information, including sustainability aspects, which is factually correct, balanced and complete;
Inform clients about the environmental impact of different transport options to reach the destination (in case these are not included in the package), and to offer sustainable alternatives, where available;
Promote (Certified) sustainable accommodations, excursions, packages and/or transport options, with logos or other messages; ensuring they are recognizable to consumer and presented as the “better” option;
Inform the customer about sustainable alternatives concerning accommodations, excursions, package holidays and transport options, if available;
Clearly inform (potential) direct customers, about sustainability commitments and actions;
After booking and during holidays, we commit to this by:
Provide Information to consumers about the natural surroundings, local culture and cultural heritage in the holiday destination;
Inform consumers about key sustainability aspects and issues in the destination and receive recommendations on how to make a positive contribution;
Keep a contact person   and a telephone number permanently available for emergency situations;
Train personnel and keep guidelines available, on how to deal with emergency situations;
Motivate clients to use local restaurants and shops (where appropriate);
Inform clients on sustainable transport options in destinations, when feasible;
Encourage clients to donate to local charity and sustainable initiatives;
After holidays, we commit to this by:
Measure systematically client satisfaction and take into account the results, for service and product improvements;
Include sustainability as an integral part of the research into client satisfaction;
Have clear procedures in case of complaints from clients;